Last updated: 15 October 2026

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1. Introduction

 

At Majestic Atelier, we respect your privacy and are committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, contact us, or enquire about our bespoke commission services.

 

Majestic Atelier is based in Kent, United Kingdom, and is responsible for the personal information collected through its website and business activities.

For privacy-related enquiries, please contact:

 

Email: sales@majesticatelier.co.uk
Website: www.majesticatelier.co.uk

 

2. Information We Collect

 

Depending on how you interact with Majestic Atelier, we may collect the following information:

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• Personal details: Your name, your partner's name where provided, and contact information.

• Contact information: Email address, telephone number, billing address and delivery address.

• Order information: Products purchased, order history, payment status and delivery details.

• Bespoke commission information: Wedding dates, design preferences, colour palettes, anticipated budgets and other details supplied through our commission enquiry form.

• Inspiration images: Photographs or reference images voluntarily uploaded to help communicate your design preferences.

• Website usage information: Information about how visitors interact with our website, which may be collected through cookies and analytics technologies.

 

Payment transactions are processed through Wix Payments. We may receive transaction details necessary to manage orders, payments and refunds.

Please avoid submitting sensitive personal information that is not necessary for your enquiry or order.

 

3. How We Use Your Information

 

We use personal information for the following purposes:

• To respond to customer enquiries and correspondence.

• To review and discuss bespoke commission requests.

• To prepare quotations and manage confirmed commissions.

• To process purchases and payments.

• To arrange packaging, delivery and order fulfilment.

• To provide customer service and resolve order-related issues.

• To maintain appropriate financial and business records.

• To improve the functionality and performance of our website.

• To comply with applicable legal and regulatory obligations.

 

Majestic Atelier does not currently use information submitted through its enquiry forms to send promotional newsletters or unsolicited marketing emails.

 

4. Our Lawful Bases for Processing Personal Information

 

Under UK data protection legislation, we must have a lawful basis for using your personal information.

 

Depending on the circumstances, we rely on:

 

Contractual necessity: Where processing is required to fulfil an order, provide an agreed service or take steps requested before entering into a contract, such as preparing a bespoke commission quotation.

 

Legal obligations: Where information must be retained or processed to comply with applicable tax, accounting or other legal requirements.

 

Legitimate interests: Where processing is reasonably necessary to respond to general enquiries, administer our business, maintain website security or improve our services, provided those interests do not override your rights and freedoms.

 

Consent: Where your consent is required, including for certain non-essential cookies and analytics technologies.

Where processing relies on consent, you may withdraw that consent at any time.

 

5. Bespoke Commission Enquiries

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When you submit a bespoke commission request, we use the information you provide to understand your requirements, assess the proposed design and communicate with you about your enquiry.

This may include your wedding date, preferred materials, colour palette, design ideas, anticipated budget and any inspiration images you choose to upload.

 

Submitting a commission enquiry does not automatically establish a contract or guarantee acceptance of a commission.

 

Information supplied for an enquiry will not be used for unrelated promotional marketing without an appropriate lawful basis.

 

6. Payments and Order Processing

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Payments made through our website are processed using Wix Payments.

Payment processing may involve the collection and use of information required to authorise transactions, prevent fraud, process refunds and comply with financial regulations.

 

Majestic Atelier uses the order and transaction information made available to us for order administration, customer service and record-keeping.

 

For further information about Wix's handling of personal information, please refer to the relevant privacy information published by Wix.

 

7. Cookies and Website Analytics

 

Our website is hosted on Wix and may use cookies and similar technologies to support essential website functions, security, shopping features and visitor preferences.

 

We also use Google Analytics to help understand website traffic and how visitors interact with our website.

 

Analytics information may include pages visited, general location information, device and browser details, referral sources and interactions with the website.

 

Where required by UK law, non-essential analytics cookies will only be used after you have provided your consent.

 

You can manage your cookie preferences through the cookie controls made available on our website, where applicable, or through your browser settings.

 

Disabling certain cookies may affect some website functions.

 

8. Sharing Your Information

 

We do not sell your personal information.

 

We may share relevant information with trusted service providers where necessary to operate our business, including:

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• Wix: For website hosting, online store functionality, forms and related services.

• Wix Payments: For payment processing and transaction management.

• Google Analytics: For website analytics, subject to applicable consent requirements.

• Delivery providers: Where necessary to deliver purchased products.

• Professional advisers or relevant authorities: Where necessary to meet legal obligations or obtain appropriate professional services.

 

We share only the information reasonably necessary for the relevant purpose.

 

Service providers may process personal information under their own privacy policies or under contractual arrangements governing their services.

 

9. International Data Transfers

 

Some of our website, payment and analytics service providers may process or store personal information outside the United Kingdom.

 

Where UK data protection law requires safeguards for an international transfer, we rely on appropriate protections, which may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

 

10. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, managing commissions, responding to enquiries and meeting legal obligations.

Retention periods depend on the type of information and the circumstances.

 

For example:

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• Order and financial records may be retained for the periods required by applicable tax and accounting legislation.

• Commission information may be retained while a project is active and for an appropriate period afterwards to address customer enquiries, disputes or legal obligations.

• Unsuccessful or unconfirmed commission enquiries and associated inspiration images will be reviewed and deleted when no longer reasonably required.

 

When personal information is no longer needed, we take reasonable steps to delete it securely or anonymise it.

 

11. Protecting Your Information

 

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

 

Our website operates through Wix, which provides infrastructure and security measures for its services.

Although we take privacy and security seriously, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

12. Your Data Protection Rights

 

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the following rights, depending on the circumstances:

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• The right to be informed about how your personal information is used.

• The right to access personal information held about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request erasure of personal information in certain circumstances.

• The right to request restriction of processing.

• The right to object to certain types of processing.

• The right to data portability where applicable.

• Rights relating to certain automated decision-making processes.

 

Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

 

These rights are subject to applicable legal conditions and exemptions.

 

To exercise your rights, please contact sales@majesticatelier.co.uk.

We will respond to requests within the timescales required by applicable data protection law.

 

13. Links to Other Websites

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Our website may contain links to third-party websites.

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Majestic Atelier is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

 

14. Complaints

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If you have concerns about how Majestic Atelier handles your personal information, please contact us first at:

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sales@majesticatelier.co.uk

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Information Commissioner's Office

Website: www.ico.org.uk

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15. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our business activities, website services or legal obligations.

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Any changes will be published on this page, together with an updated revision date.

 

We encourage visitors to review this policy occasionally.

 

Majestic Atelier
Handcrafted Jewelled Wedding Bouquets & Bridal Accessories
Kent, United Kingdom
Email: sales@majesticatelier.co.uk
Website: www.majesticatelier.co.uk