​Majestic Atelier

Your purchase is extremely important to us, and we want you to be completely satisfied with your Majestic Atelier order. Each piece is handled with care, and we are committed to providing a professional and attentive service.

If you have any questions regarding delivery or returns, please contact sales@majesticatelier.co.uk.

 

1. UK Delivery

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• Delivery is included in the displayed prices for mainland UK orders.

• In-stock items are normally dispatched within 2–3 working days, Monday to Friday, excluding UK bank holidays.

• Orders are dispatched using DPD or Royal Mail, with an appropriate tracked or signed-for service.

• Dispatch confirmation and tracking information will be provided where available.

• Delivery times depend on the delivery service and destination. Any estimated delivery timeframe will be communicated before purchase or in the order confirmation.

 

Please note that dispatch times and delivery times are separate.

If an item requires additional preparation or is made to order, the estimated timescale will be communicated to you.

 

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable consumer law.

 

2. Non-Mainland UK & International Delivery

 

For delivery outside mainland UK, please contact Majestic Atelier for a shipping quotation before placing your order.

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Shipping costs and estimated delivery times will be confirmed before an order is accepted.

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International deliveries may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the customer's responsibility and are not included in our product prices or delivery quotations unless expressly stated otherwise.

 

We recommend contacting your local customs authority for further information.

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3. Delivery Addresses

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Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, please contact us immediately. We will endeavour to assist, although changes may not be possible once an order has been processed or dispatched.

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Where a parcel is returned because an incorrect or incomplete address was supplied, additional reasonable delivery charges may apply before the order is resent.

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This does not affect your statutory rights or Majestic Atelier's legal responsibilities regarding delivery.

We do not deliver to PO Box addresses.

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4. Lost or Delayed Deliveries

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If your order has not arrived within the expected delivery period, please contact us so that we can investigate with the delivery provider.

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Majestic Atelier remains responsible for goods until they are received by you or by a person you have nominated to receive them, except where you independently arrange a carrier not offered by us.

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If delivery is delayed or goods are lost, your rights under applicable consumer law will be respected.

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5. Cancelling a Standard Online Purchase

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For most ready-to-purchase products and existing designs recreated without personalisation, customers purchasing online have a statutory right to cancel within 14 days after receiving their goods, without giving a reason.

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To exercise this right, you must inform Majestic Atelier of your decision to cancel within the applicable cancellation period.

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To exercise your right to cancel, please notify Majestic Atelier by email at sales@majesticatelier.co.uk, quoting your order number, or complete our Cancellation Form.

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We welcome feedback regarding the reason for cancellation, as this helps us maintain our standards of quality and customer service.

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Where an order contains several goods delivered separately, the cancellation period generally begins after the final item is received.

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6. Condition of Returned Items

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For change-of-mind returns, we ask that items are returned in their original packaging, together with all accompanying accessories and components.

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We kindly request that customers handle and inspect their purchases with the same care they would exercise when viewing an item in a boutique.

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Where an item has been worn, used or handled beyond what is necessary to establish its nature, characteristics and functioning, Majestic Atelier may make a deduction from the refund to reflect any resulting reduction in value, as permitted by UK consumer law.

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This may include evidence of prolonged wear, staining, damage or deterioration affecting the item's resale value.

The absence of original packaging does not automatically remove a statutory right to cancel. Any deduction must reflect an actual reduction in value and comply with applicable law.

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These conditions do not restrict your statutory rights concerning faulty or misdescribed goods.

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7. Earrings & Hygiene

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For hygiene reasons, we kindly request that earrings intended for pierced ears are not worn or tried on if a return is being considered.

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Earrings purchased online may be returned within the statutory cancellation period, provided the customer notifies Majestic Atelier within 14 days of receiving their order and returns the item within a further 14 days.

 

We ask that earrings are returned with their original packaging and any accompanying components. Where handling exceeds what is necessary to establish the nature and characteristics of the item, an appropriate deduction may be made for any resulting reduction in value, as permitted by law.

 

This policy does not affect your statutory rights in relation to faulty, damaged or incorrectly described goods.

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8. Bespoke & Personalised Orders

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Where a product is genuinely made to your individual specifications or clearly personalised, the statutory 14-day change-of-mind cancellation right may not apply.

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Bespoke commissions, including individually requested design alterations, are governed by our separate Bespoke Commission Terms & Conditions, which should be reviewed before confirming a commission.

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An existing design recreated to its original specifications is not automatically exempt from statutory cancellation rights simply because it is made to order.

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Your statutory rights in relation to faulty or misdescribed goods remain unaffected.

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9. Return Postage

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For change-of-mind returns, customers are responsible for the direct cost of returning the goods, provided this has been communicated before purchase.

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We strongly recommend using a tracked and appropriately insured delivery service, particularly for high-value jewellery and bridal accessories.

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Please retain proof of postage

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Where goods are faulty, misdescribed or otherwise fail to meet applicable statutory requirements, Majestic Atelier will meet reasonable return costs where required by law.

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Please contact us before returning a faulty item so that we can discuss the most appropriate return arrangements.

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10. Refunds

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Where you validly cancel an eligible online purchase, we will refund the applicable payments received, including any standard delivery charge paid for the original delivery, where required by law.

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If you selected a delivery service more expensive than our least expensive standard delivery option, we are not required to refund the additional cost.

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Refunds will be issued without undue delay and within the statutory timeframe, normally no later than 14 days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever is earlier.

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Refunds will ordinarily be made using the original payment method unless otherwise agreed.

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Any lawful deduction for diminished value will be explained to you.

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11. Faulty, Damaged or Misdescribed Goods

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We take great care in preparing and dispatching each Majestic Atelier piece.

If an item arrives damaged or you believe it is faulty or misdescribed, please contact sales@majesticatelier.co.uk as soon as reasonably possible.

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Photographs and your order number may help us investigate and resolve the issue promptly.

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Under the Consumer Rights Act 2015, goods must meet applicable requirements, including being of satisfactory quality, fit for purpose and as described.

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Depending on the circumstances and relevant statutory time limits, customers may be entitled to a refund, repair, replacement or other remedy.

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Your rights are not conditional upon retaining the original packaging, and this policy does not exclude or restrict your statutory rights.

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12. Contact Us

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For delivery enquiries, cancellations, returns or concerns regarding your order, please contact:

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Majestic Atelier
Kent, United Kingdom
Email: sales@majesticatelier.co.uk
Website: www.majesticatelier.co.uk

 

We will endeavour to respond promptly and assist you with your enquiry.

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This policy should be read alongside our Main Terms & Conditions, Privacy Policy and, where applicable, Bespoke Commission Terms & Conditions.