• Submission of a Commission Request Form does not guarantee acceptance of a bespoke commission.

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• Every enquiry is individually assessed, and Majestic Atelier reserves the right to decline a request at its discretion.

 

• A 50% non-refundable deposit is required to secure your booking. This deposit covers the reservation of your production space, design time, and the sourcing of materials specifically for your piece.

 

• Design changes requested after work has commenced may incur additional charges and could extend the estimated completion date.

 

• As every design is handcrafted, slight variations may occur, making each piece unique.

 

• Estimated completion times are provided as a guide and may vary depending on design complexity, material availability, and current workload.

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• The remaining balance must be paid in full before your order is dispatched.

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• Upon delivery, clients are kindly requested to inspect their order and notify Majestic Atelier within 48 hours of receiving it should any issues arise.

 

• Due to the bespoke nature of commissioned work, completed commissions are non-returnable and non-refundable, except where your statutory rights under UK consumer law apply.

 

• By submitting a Commission Request Form and paying the required deposit, you confirm that you have read, understood, and accepted these Terms & Conditions.

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